more oddities

Have you ever thought of buying a Dell? If so, I suggest you look at this website and the links there before you purchase your computer. Hello, Better Business Bureau! That site lists complaints from all sorts of people who have been screwed by Dell. It includes people who ordered their computer, paid by credit card (or waited for a bill), didn't receive an invoice with their computer (Dell sends something separately that looks like an invoice but says "This is not an invoice"), and then instead of receiving a bill or getting the charge on their credit card statement, months later they find out that Dell processed their purchase through their financing department, so now they have a loan they didn't know they had and they have been accruing months of finance charges during the period when they didn't know they had a loan that they NEVER ASKED FOR. Does any of this sound familiar? It sure does to me. The thing is, the charge for my computer did show up on my credit card statement, and I paid it, and my "credit application" was "denied." Should I feel lucky? Perhaps it is standard operating procedure for them to run everyone, regardless of customer wishes, through their financing program? One woman turned down an extended warranty, and they charged her for it anyway and refused to remove the charges even after she complained. That website is full of posts from really angry, frustrated people. It seems like there is no recourse once you get a Dell. If someone tells you, "Dude, you're getting a Dell," you should run screaming from them and change your name.

I'll be sending them that affidavit. And will be thinking about the BBB, too.